Terms of Service

1. Acceptance of Terms

By accessing and using PrimeTijara ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree, you may not use the Platform.

2. Description of Service

PrimeTijara is a procurement platform that helps businesses and individuals in Ghana source building materials from verified suppliers. We facilitate:

• Catalog browsing and transparent price discovery.
• Proforma invoice generation with time-limited pricing.
• Stakeholder approval workflows.
• Payment processing and order fulfillment coordination.

3. User Accounts

• You must provide accurate and complete information when registering.
• You are responsible for maintaining the security of your account credentials.
• You must be at least 18 years old and legally able to enter into contracts in Ghana.
• One person or business may not maintain more than one account without our prior approval.

4. Proformas and Pricing

• Prices displayed on the Platform are indicative and are subject to change until a proforma is generated. Once generated, prices are locked for 7 days.
• Once a proforma is generated, the prices listed are locked for 7 calendar days. After expiry, a new proforma must be generated.
• A proforma is not a binding contract until the associated order is confirmed and paid.
• All prices are quoted in Ghana Cedis (GH¢) and include applicable taxes unless otherwise stated.

5. Orders and Payment

• An order is confirmed once payment has been successfully processed through our payment provider (Paystack).
• We reserve the right to cancel orders due to pricing errors, stock unavailability, or suspected fraud.
• Refunds for cancelled orders will be processed within 5–7 business days to the original payment method.

6. Delivery

• Delivery timelines are estimates and not guarantees unless covered by an Enterprise SLA.
• Risk of loss transfers to you upon delivery to the specified site address.
• You must inspect materials upon delivery. Claims for damage must be reported within 24 hours.
• We are not responsible for delays caused by force majeure, including but not limited to weather, road conditions, or government action.

7. Supplier Relationships

PrimeTijara acts as a marketplace intermediary. While we vet all suppliers, the contractual relationship for material supply is between you and the supplier. We coordinate fulfillment but do not manufacture or warehouse materials.

8. Intellectual Property

All content, branding, software, and design on the Platform are owned by PrimeTijara or its licensors. You may not copy, reproduce, or distribute any part of the Platform without written permission.

9. Limitation of Liability

To the maximum extent permitted by law, PrimeTijara shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform.

Our total liability for any claim shall not exceed the amount you paid to us in the 12 months preceding the claim.

10. Termination

We may suspend or terminate your account at any time for violation of these terms. You may close your account by contacting us. Upon termination, your right to use the Platform ceases immediately.

11. Governing Law

These Terms are governed by the laws of the Republic of Ghana. Any disputes shall be resolved through arbitration in Accra, Ghana.

12. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email. Continued use after changes constitutes acceptance.

13. Contact

Questions about these Terms? Contact us at primehubghana@gmail.com or visit our Contact page.